We have tried to answer the most common questions we are asked in the FAQ below.

If you have a question that is not included, feel free to call us or start a live chat session (If there is no chat button at the bottom of the page, then our offices are currently closed). Otherwise, click on the Call Back button below and we will contact you soonest to answer any and all questions you have.

1What ProVision camera system is recommended for HGVs?
This depends on the level of security and available budget for your vehicles. You can request a quote from us with your specific needs. Generally we’d recommend the ProVision 300+ system, which provides a forward facing camera and cameras on both the driver’s side and off side, giving clear vision down both sides of your vehicle. This system comes with 1TB of storage for 1 months continuous recording, with upgrade options for 2TB. The ProVision+ systems also support 3G/4G connectivity, for remote access to your recordings and logging of GPS locations.
2Why recommend this system?
Fleets that predominantly feature HGVs and Rigid trucks have a significant number of incidents where collision occurs with the side of their vehicle. A regular forward facing dash camera would not capture these incidents, nor provide proof of what happened. Additionally the 1TB storage is significantly higher than what most dash cameras can offer. As it’s common that claims are not submitted for days or even weeks after an accident, having extensive recording periods allows you to keep high quality recordings to respond to delayed claims.
3If my drivers have an accident, how do I access the footage?
If using the ProVision Drive series, you can either remove the hard drive to review footage, or connect a USB stick and save recordings directly from the DVR using a monitor and remote control. The ProVision Edge series meanwhile is fitted with dual SD cards, which can be swapped out to view their recordings. If using the ProVision+ series with 3G/4G capabilities, you can also remotely download footage using our software.
4How can I view camera remotely?
You can view any ProVision+ systems with an active SIM card using either our Windows desktop application, or on smartphone with IOs or Android apps
5Can ProVision cameras be fitted to articulated trailers?
Yes – A connection can be created by a SUZI connection as an optional add-on to your ProVision systems.
6Does ProVision offer an in-cab monitor?
Yes – Monitors are a popular addition to ProVision systems, used by many fleets as a key safety tool. The DVR system can be installed to automatically show blindspots when using indicators or when in reverse gear. The most popular monitor used is 7’’ dash mounted, but alternatives are available including mirror monitors. Please ask at time of ordering if you require a specific monitor solution.
7Can ProVision support alarms and inputs from other devices?
Yes – Both the ProVision Drive and Edge support up to 8 inputs, which can be used to record operation of indicators, reversing, hand brake, horn, etc. The status of these inputs can then be reviewed as part of the video recording.
8Don’t see what you want – need a customised package?
ProVision is committed to working with you to provide the optimal solution for your fleet. Whilst the majority of fleets will find our bundled packages meet their needs, we have the resources and know-how to provide customised, specialised solutions for your fleet. For example, in addition to providing blindspot assistance with our camera system, we can also supply other safety equipment approved by FORS and CLOCs and similar schemes. Please contact us to discuss your requirements, and we can provide more details.
9Fleets with limited budgets – Recommended low cost entry point
We recommend the ProVision Edge 200 as an effective, low cost solution. This will give you an SD card based recorder, with up to 128GB of capacity, and a forward facing and nearside blindspot camera. The ProVision Edge supports up to 5 cameras, and can be upgraded later on if you require.
10Does ProVision offer installation of DVR and Safety Systems?
We work with certified installation technicians, who are trained in fitting our specific products to ensure optimum results. Whether installing to a single vehicle, or to larger fleets, our installation technicians can provide the following services:
• Comprehensive training and instruction on fitting, maintaining and using your ProVision camera system
• Complete product integration, connecting new and upgrading existing ProVision systems
• Testing and demonstration of fitted systems
We can also offer a “train the trainer” consultancy service, ideal for larger fleets who have their own existing maintenance teams.
11What documentation and support is available?
ProVision offers quick-guides and tutorials for first time installation and use of our systems, in addition to the product manuals that come with the DVR. In addition we can offer telephone support, and remote support via Teamviewer with our technical team. Whether answering questions, aiding with installation, or guiding you through using the software, our team are available to help.
12What warranty is offered by ProVision systems?
All ProVision systems come with two years warranty. For extended warranties and support, please enquire.
13Does ProVision offer extended warranty and support services?
Extended warranty and support services can be tailored to your needs and budget. Please contact our sales team for more information.
14Will insurance companies give a discount with these systems?
Many insurers are increasingly prepared either to contribute towards the cost of the camera equipment or offer premium reductions to make the installation of cameras more affordable and attractive to cost-conscious fleets. Safety tools like the ProVision vehicle monitoring series is transforming the resolution of contested claims that previously would have left insurers with no option but to accept 50:50 liability. Installing ProVision cameras will give you the proof in the case of an accident, to settle claims quickly as the evidence is indisputable. Settling claims fast drives down costs.
15 Can a data limit be set on 3G SIMs to avoid unwanted bills?
Yes – The 3G viewing software can be configured to provide warning when data usage reaches specific levels, and can automatically monitor monthly rolling contracts. If you are using SIMs provided by ProVision, we can also institute restrictions on data usage if desired. If using your own or 3rd party SIM cards, you would need to discuss this with your provider. These restrictions and limits are designed to be warning systems, and users with administrative rights can bypass them – these features should only be used as a guideline.
16What type of SIM cards are recommended for the ProVision+ range?
3G or 4G data SIMs are the recommended solution, in standard (2FF) size. The amount of data you’ll require depends on how you intend to use your solution. ProVision can offer packages on SIMs where data is pooled across your whole fleet, rather than being individual. Please discuss this with us, or contact your own SIM provider as appropriate. As a guideline, 1 hour of HD recording would use 900MB of data per camera to download in full quality. Livestreaming uses less data, and GPS tracking without video uses very little data.
17What operating systems are supported by MDVRPlayer?
Currently Windows 7 and Windows 8.1 are supported by our software. The software runs on Windows 10, but is not yet fully supported. There is currently no support for Mac or Linux operating systems.
18Is there an overview of the core features of playback software?
In addition to playing back up to 8 cameras simultaneously, our software also maps vehicle location using Google Maps integration, and shows data such as speed, g-sensor readings, and alarm inputs/outputs in realtime as the recording plays. Recordings are stored in an encrypted format to prevent tampering, but includes a tool to create MP4 or AVI files from recordings that show only the video recording to provide proof of incidents.
19Can I store old recordings, keeping an archive of older footage?
There are several options to do this:You can bulk export recordings to MP4 or AVI format to a server or storage disk, to keep a permanent record of older recordings and incidents.You can have additional hard drives and rotate them to increase the period of data you have – for example if you have three 2TB hard disks per vehicle, and swap them around every 2 months, you could maintain a historical record of 6 months recording on every vehicle.Finally, if you have a large server system already in place, you could clone the contents of hard disks when reviewing them, keeping a historical copy of their contents at that time for archiving purposes.
20Does our insurer/the police need the ProVision software to view recordings? Can we send a specific recording?
The MDVRPlayer software has a tool for exporting clips of incidents, usually 2-10 minute chunks, to either MP4 or AVI format which play in most standard players. Please note these standard converted recordings only show the camera feeds. If you want to show GPS location, speed, g-sensor readings and other data whilst simultaneously playing video, using MDVRPlayer is recommended. In the case a DVR or HDD/SD card is seized as evidence after an accident, please contact ProVision and we can assist in providing the relevant authority with software and instructions required.
21What maintenance is required for the system?
We recommend checking the DVR as part of the regular maintenance for a vehicle fleet. The DVR has an LED display on it which can highlight any problems – for example if the “Record” light doesn’t illuminate, or the “Alarm” light is illuminated in yellow, this can indicate maintenance is required. If using the ProVision+ range some maintenance can be carried out remotely, and devices will report if there is a problem with any connected cameras or storage devices. Please discuss with ProVision Technical if you have any questions regarding maintenance.
22What happens if the DVR runs out of storage space?
The DVR will automatically delete the oldest recordings to free up space for new recordings, ensuring it always keeps the most recent recordings for review.
23Can the DVR system interact with other devices, such as tracking systems?
Yes – The system can be set-up to have outputs to up to two devices, which can be triggered by various events such as exceeding speed thresholds, g-sensor events, indicator usage or braking, or alerts if the system develops a fault. Additionally the system can receive inputs from other devices to trigger recording, or show a trigger during playback.
24Can audio recording be added on to cameras?
Yes – Some cameras are available with built in microphones, whilst others require an add-on to record audio. Please specify your requirements for audio when ordering to ensure you have compatible cameras.
25Can the system identify number plates clearly?
The digital forward facing camera options we offer in 720p/1080p are optimal for number plate identification. Side and reverse cameras can pick-up number plates in good conditions, but these can be obscured in poor weather conditions, or in especially bright glare causing reflections.
26How long can a DVR store recordings for?
Recording times vary depending on your solution – in general, for a vehicle fleet driving 9 hours a day 5 times a week, a 1TB solution will provide a minimum of 4 weeks recording, and a 2TB system will provide 8 weeks. (Based on the ProVision Drive 400)
27If I want longer recording coverage, what options are there?
Firstly, we can offer a 2TB hard drive to double capacity compared to the standard offering. Beyond this, we can adjust quality settings to trade-off between quality and memory usage. Please enquire with your specific requirements.
1What ProVision camera system is recommended for HGVs?
This depends on the level of security and available budget for your vehicles. You can request a quote from us with your specific needs. Generally we’d recommend the ProVision 300+ system, which provides a forward facing camera and cameras on both the driver’s side and off side, giving clear vision down both sides of your vehicle. This system comes with 1TB of storage for 1 months continuous recording, with upgrade options for 2TB. The ProVision+ systems also support 3G/4G connectivity, for remote access to your recordings and logging of GPS locations.
2Why recommend this system?
Fleets that predominantly feature HGVs and Rigid trucks have a significant number of incidents where collision occurs with the side of their vehicle. A regular forward facing dash camera would not capture these incidents, nor provide proof of what happened. Additionally the 1TB storage is significantly higher than what most dash cameras can offer. As it’s common that claims are not submitted for days or even weeks after an accident, having extensive recording periods allows you to keep high quality recordings to respond to delayed claims.
3If my drivers have an accident, how do I access the footage?
If using the ProVision Drive series, you can either remove the hard drive to review footage, or connect a USB stick and save recordings directly from the DVR using a monitor and remote control. The ProVision Edge series meanwhile is fitted with dual SD cards, which can be swapped out to view their recordings. If using the ProVision+ series with 3G/4G capabilities, you can also remotely download footage using our software.
4How can I view camera remotely?
You can view any ProVision+ systems with an active SIM card using either our Windows desktop application, or on smartphone with IOs or Android apps
5Can ProVision cameras be fitted to articulated trailers?
Yes – A connection can be created by a SUZI connection as an optional add-on to your ProVision systems.
6Does ProVision offer an in-cab monitor?
Yes – Monitors are a popular addition to ProVision systems, used by many fleets as a key safety tool. The DVR system can be installed to automatically show blindspots when using indicators or when in reverse gear. The most popular monitor used is 7’’ dash mounted, but alternatives are available including mirror monitors. Please ask at time of ordering if you require a specific monitor solution.
7Can ProVision support alarms and inputs from other devices?
Yes – Both the ProVision Drive and Edge support up to 8 inputs, which can be used to record operation of indicators, reversing, hand brake, horn, etc. The status of these inputs can then be reviewed as part of the video recording.
8Don’t see what you want – need a customised package?
ProVision is committed to working with you to provide the optimal solution for your fleet. Whilst the majority of fleets will find our bundled packages meet their needs, we have the resources and know-how to provide customised, specialised solutions for your fleet. For example, in addition to providing blindspot assistance with our camera system, we can also supply other safety equipment approved by FORS and CLOCs and similar schemes. Please contact us to discuss your requirements, and we can provide more details.
9Fleets with limited budgets – Recommended low cost entry point
We recommend the ProVision Edge 200 as an effective, low cost solution. This will give you an SD card based recorder, with up to 128GB of capacity, and a forward facing and nearside blindspot camera. The ProVision Edge supports up to 5 cameras, and can be upgraded later on if you require.
10Does ProVision offer installation of DVR and Safety Systems?
We work with certified installation technicians, who are trained in fitting our specific products to ensure optimum results. Whether installing to a single vehicle, or to larger fleets, our installation technicians can provide the following services:
• Comprehensive training and instruction on fitting, maintaining and using your ProVision camera system
• Complete product integration, connecting new and upgrading existing ProVision systems
• Testing and demonstration of fitted systems
We can also offer a “train the trainer” consultancy service, ideal for larger fleets who have their own existing maintenance teams.
11What documentation and support is available?
ProVision offers quick-guides and tutorials for first time installation and use of our systems, in addition to the product manuals that come with the DVR. In addition we can offer telephone support, and remote support via Teamviewer with our technical team. Whether answering questions, aiding with installation, or guiding you through using the software, our team are available to help.
12What warranty is offered by ProVision systems?
All ProVision systems come with two years warranty. For extended warranties and support, please enquire.
13Does ProVision offer extended warranty and support services?
Extended warranty and support services can be tailored to your needs and budget. Please contact our sales team for more information.
14Will insurance companies give a discount with these systems?
Many insurers are increasingly prepared either to contribute towards the cost of the camera equipment or offer premium reductions to make the installation of cameras more affordable and attractive to cost-conscious fleets. Safety tools like the ProVision vehicle monitoring series is transforming the resolution of contested claims that previously would have left insurers with no option but to accept 50:50 liability. Installing ProVision cameras will give you the proof in the case of an accident, to settle claims quickly as the evidence is indisputable. Settling claims fast drives down costs.
1 Can a data limit be set on 3G SIMs to avoid unwanted bills?
Yes – The 3G viewing software can be configured to provide warning when data usage reaches specific levels, and can automatically monitor monthly rolling contracts. If you are using SIMs provided by ProVision, we can also institute restrictions on data usage if desired. If using your own or 3rd party SIM cards, you would need to discuss this with your provider. These restrictions and limits are designed to be warning systems, and users with administrative rights can bypass them – these features should only be used as a guideline.
2What type of SIM cards are recommended for the ProVision+ range?
3G or 4G data SIMs are the recommended solution, in standard (2FF) size. The amount of data you’ll require depends on how you intend to use your solution. ProVision can offer packages on SIMs where data is pooled across your whole fleet, rather than being individual. Please discuss this with us, or contact your own SIM provider as appropriate. As a guideline, 1 hour of HD recording would use 900MB of data per camera to download in full quality. Livestreaming uses less data, and GPS tracking without video uses very little data.
3What operating systems are supported by MDVRPlayer?
Currently Windows 7 and Windows 8.1 are supported by our software. The software runs on Windows 10, but is not yet fully supported. There is currently no support for Mac or Linux operating systems.
4Is there an overview of the core features of playback software?
In addition to playing back up to 8 cameras simultaneously, our software also maps vehicle location using Google Maps integration, and shows data such as speed, g-sensor readings, and alarm inputs/outputs in realtime as the recording plays. Recordings are stored in an encrypted format to prevent tampering, but includes a tool to create MP4 or AVI files from recordings that show only the video recording to provide proof of incidents.
5Can I store old recordings, keeping an archive of older footage?
There are several options to do this:You can bulk export recordings to MP4 or AVI format to a server or storage disk, to keep a permanent record of older recordings and incidents.You can have additional hard drives and rotate them to increase the period of data you have – for example if you have three 2TB hard disks per vehicle, and swap them around every 2 months, you could maintain a historical record of 6 months recording on every vehicle.Finally, if you have a large server system already in place, you could clone the contents of hard disks when reviewing them, keeping a historical copy of their contents at that time for archiving purposes.
6Does our insurer/the police need the ProVision software to view recordings? Can we send a specific recording?
The MDVRPlayer software has a tool for exporting clips of incidents, usually 2-10 minute chunks, to either MP4 or AVI format which play in most standard players. Please note these standard converted recordings only show the camera feeds. If you want to show GPS location, speed, g-sensor readings and other data whilst simultaneously playing video, using MDVRPlayer is recommended. In the case a DVR or HDD/SD card is seized as evidence after an accident, please contact ProVision and we can assist in providing the relevant authority with software and instructions required.
7What maintenance is required for the system?
We recommend checking the DVR as part of the regular maintenance for a vehicle fleet. The DVR has an LED display on it which can highlight any problems – for example if the “Record” light doesn’t illuminate, or the “Alarm” light is illuminated in yellow, this can indicate maintenance is required. If using the ProVision+ range some maintenance can be carried out remotely, and devices will report if there is a problem with any connected cameras or storage devices. Please discuss with ProVision Technical if you have any questions regarding maintenance.
8What happens if the DVR runs out of storage space?
The DVR will automatically delete the oldest recordings to free up space for new recordings, ensuring it always keeps the most recent recordings for review.
9Can the DVR system interact with other devices, such as tracking systems?
Yes – The system can be set-up to have outputs to up to two devices, which can be triggered by various events such as exceeding speed thresholds, g-sensor events, indicator usage or braking, or alerts if the system develops a fault. Additionally the system can receive inputs from other devices to trigger recording, or show a trigger during playback.
10Can audio recording be added on to cameras?
Yes – Some cameras are available with built in microphones, whilst others require an add-on to record audio. Please specify your requirements for audio when ordering to ensure you have compatible cameras.
11Can the system identify number plates clearly?
The digital forward facing camera options we offer in 720p/1080p are optimal for number plate identification. Side and reverse cameras can pick-up number plates in good conditions, but these can be obscured in poor weather conditions, or in especially bright glare causing reflections.
12How long can a DVR store recordings for?
Recording times vary depending on your solution – in general, for a vehicle fleet driving 9 hours a day 5 times a week, a 1TB solution will provide a minimum of 4 weeks recording, and a 2TB system will provide 8 weeks. (Based on the ProVision Drive 400)
13If I want longer recording coverage, what options are there?
Firstly, we can offer a 2TB hard drive to double capacity compared to the standard offering. Beyond this, we can adjust quality settings to trade-off between quality and memory usage. Please enquire with your specific requirements.
1What maintenance is required for the system?
We recommend checking the DVR as part of the regular maintenance for a vehicle fleet. The DVR has an LED display on it which can highlight any problems – for example if the “Record” light doesn’t illuminate, or the “Alarm” light is illuminated in yellow, this can indicate maintenance is required. If using the ProVision+ range some maintenance can be carried out remotely, and devices will report if there is a problem with any connected cameras or storage devices. Please discuss with ProVision Technical if you have any questions regarding maintenance.
2What happens if the DVR runs out of storage space?
The DVR will automatically delete the oldest recordings to free up space for new recordings, ensuring it always keeps the most recent recordings for review.
3Can the DVR system interact with other devices, such as tracking systems?
Yes – The system can be set-up to have outputs to up to two devices, which can be triggered by various events such as exceeding speed thresholds, g-sensor events, indicator usage or braking, or alerts if the system develops a fault. Additionally the system can receive inputs from other devices to trigger recording, or show a trigger during playback.
4Can audio recording be added on to cameras?
Yes – Some cameras are available with built in microphones, whilst others require an add-on to record audio. Please specify your requirements for audio when ordering to ensure you have compatible cameras.
5Can the system identify number plates clearly?
The digital forward facing camera options we offer in 720p/1080p are optimal for number plate identification. Side and reverse cameras can pick-up number plates in good conditions, but these can be obscured in poor weather conditions, or in especially bright glare causing reflections.
6How long can a DVR store recordings for?
Recording times vary depending on your solution – in general, for a vehicle fleet driving 9 hours a day 5 times a week, a 1TB solution will provide a minimum of 4 weeks recording, and a 2TB system will provide 8 weeks. (Based on the ProVision Drive 400)
7If I want longer recording coverage, what options are there?
Firstly, we can offer a 2TB hard drive to double capacity compared to the standard offering. Beyond this, we can adjust quality settings to trade-off between quality and memory usage. Please enquire with your specific requirements.